PRIVACY POLICY

1. INTRODUCTION

ACE Tire Service (“we,” “us,” “our,” or “the Company”) is a mobile and in-shop automotive service provider based at 15 Cross Rd, Newfoundland, NJ 07435. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website acetirespace.com, book a service, request a quote, or otherwise interact with us.

By using our website and services, you consent to the practices described in this policy.

2. INFORMATION WE COLLECT

We may collect the following types of information when you engage with us:

• Contact information: your name, phone number, email address, and service address.
• Vehicle information: license plate number, make, model, and any details you provide about your vehicle or service needs.
• Booking details: preferred date and time, service type (mobile or in-shop), service category, and any notes or descriptions you submit.
• Photos and videos: any optional images or videos you attach to a booking request to help us diagnose your service need.
• Payment information: we may collect payment to process service transactions. Card details may be kept on file as noted at the time of booking.
• Communications: records of calls, text messages, emails, and form submissions between you and our team.
• Website usage data: IP address, browser type, pages visited, and similar technical information collected automatically when you use our site.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Schedule, confirm, and perform your requested service.
• Contact you with a quote, service updates, and appointment confirmations.
• Look up vehicle specifications (such as tire size) using your license plate for accurate quoting.
• Process payments and manage billing.
• Respond to inquiries, provide customer support, and handle complaints.
• Send service reminders or follow-ups if you opt in to receive them.
• Maintain records for safety, legal compliance, and quality assurance.
• Improve our website, services, and overall customer experience.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share it in limited circumstances:

• Service providers: trusted third parties that help us operate, such as booking platforms, payment processors, and review widgets, under appropriate confidentiality obligations.
• Legal compliance: when required by law, court order, or to protect our rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the same privacy protections.
• With your consent: in any other situation where you provide explicit permission.

5. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to understand how visitors use the site and to improve functionality. You can control cookies through your browser settings, though disabling them may affect some features. If we add analytics or advertising tools in the future, this policy will be updated accordingly.

6. DATA SECURITY

We take reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service and transaction records may be kept for longer periods where required by law or for legitimate business purposes.

8. YOUR RIGHTS

You may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of certain communications, such as reminders or marketing.
• Withdraw consent where processing relies on your consent.

To exercise any of these rights, contact us using the information in Section 10. We will respond in accordance with applicable law.

9. CHILDREN'S PRIVACY

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. CONTACT US

If you have questions about this Privacy Policy or how we handle your information, please contact us:

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.